worst service ever

i am so happy i am leaving Telkom pheew the service is ridiculous, i have called a couple of times and each time i am on hold for more than 30 minutes , your app does not respond it says i am not human , anyway i cancelled my contract and i wanted to double check that you received my note when i cancelled the line that i want my number to be placed on prepaid so i can port out, can someone please advise if that has been done . my contract number is ***