Worst service

I am very frustrated with Telkom, I went and app**** for a Wi-Fi router because I'm moving house, and I work from home on certain days in the week and I need Wi-Fi to be able to work from home, I app****, my application was successful and then they told me I need to pay a R700 upfront, which I did on the 06/02/2025 and the consultant who assisted me, a very nice young lady told me that they don't have stock, they will contact me the minute they deliver the stock but it won't be that long though as that was what she told me, I duly agreed, but now that I am still waiting 11 days after I have made the payment is beyond me. I am now required to go into the office every day until I get my Wi-Fi sorted. I have never received such service from any service provider ever, this is despicable service from Telkom, very frustrated customer. My name is Ryan Miller, and my contact details are ***