worst service customer care

<p>hi there it all started at the beginning of october when i moved to my new house all i requested was a simple move a line on the 1st of october i app**** for the move a line facility online however a week later there was no feedback so i decided to call 10210 an app**** for the line telephonically the refrence for moving a line was ********** 57A thereafter on the 14th of october a technician arrived so he came to my premisis an i informed him the previous person who lived there had a working line so thereafter he goes to the box on the street an after 15 minutes he comes back an tells me that there are NO PORTS AVAILABLE AND THERE IS A PROBLEM WITH THE UNDERGROUND V SIDE CABLE so firstly i was shocked to hear that there was no cables available therafter he says not to worry it should get sorted out within 7 DAYS however from that day till now im still without a TELEPHONE LINE and the worst part is the people who stay opposite me have a working line i have been phoninig the call centre on NUMEROUS occassions with no help from them evey time speaking to a new person with no hope of solving my problem even after leaving my cell number for someone to contact me no joy watsoeverthen once i phoned an they said the problem had been solved but the teller cudnt activate a tecvhnician to the address so then she cancelled my existing request an made a new application the refrence number is ********** 823A so today a tech guy called an said the problem has not been sorted out we must wait for cable division to sort out first NOW I AM REALLY DISAPPOINTED WITH THE SERVICE I HAVE RECIEVED FROM THIS COMPANY FIRST FOR TELLING ME THE PROBLEM IS SORTED OUT ONLY TO FIND OUT IT ISNT AN ALSO FOR YOUR COMPANY TO TAKE SO LONG TO SORT OUT MY PROBLEM FOR ALMOST 2MONTHS IM WITHOUT A LINE ITS REALLY FRUSTRATING BECAUSE YOU ARE CHARGING ME FOR MONTH WHICH I DIDNT EVEN USE MY PHONE AND DUE TO YOUR LACK OF EFFEICENCY I HAVE HAVE INCCUR A LOT OF EXTRA CHARGES WITH REGARDS TO BUYING DATA AN AIRTIME I DID SPEAK TO A SUPERVISOR CLIVE GOUNDON BUT EVEN HE WAS OF NO USE BECAUSE HE SAID APPARENTLY WE HAVE TO WAIT FOR CABLE DIVISION TO SORT OUT HE DID GIVE ME A REFRENCE 895736 SO WHOEVER IS READING THIS PLEASE HELP AS I HAVE BEEN PATIENT FOR TOO LONG</p>