Worst service company ever and I know that they won't care about this review

<p>We called Telkom early December to ask them to move my line as we were moving offices end of January. W e were given a date of 09/01/2016 for a technichian to come in and put in new lines. We called on the 10th to check what happened to the technician we were told there is a wiring issue and it should be sorted within the week. On the 15th our existing lines were terminated which means we didnt have a land line. We called on the 16th to enquire and we were told the guy that terminates lines and the installer work independently but they should have checked whether the lines were instalded which they didnt but we will have a resolution within 24hrs.</p> <p> </p> <p>We called the next day and we were told the matter has been escalated. This happened the next day and the next day and the next day... We asked if there is any other process in place because the current procedure is not working and were told all they can do is escalate the matter but this matter has been escallated 10 times. </p> <p> </p> <p>We then went to the telkom office which was waste of 3 hours as not a single person took any accountability or ownership of the issue. Each division pointed fingures and shifted blame to another division and you ahd to explain the whole matter to a different person. At best they would say "I'll send an email escallating the matter". This thing has been escallated 10 times NOTHING HAPPENS! I'd actually appreciate some honest at this point. Someone to say "You and your company do not matter to us, the clients you are servicing can jump for all we care, we will do what we can when we are good and ready... if at all.</p> <p> </p> <p>This is not the first time I have been frustrated with Telkom, they once terminated my lines even though I had paid, the money was reflecting on their side, all the call centre could do was send an email escallating the matter and an apology. My business has suffered so much because of how much Telkom does not care about me and the costs of using our personal cellphones to conduct business. My admin staff has high cellphone bills which I have to reimburse.</p> <p> </p> <p>I hope you answer my complaint with some honesty... let me know that you dont care about your customers and the impact your failure has on their livelyhood and that we should go jump</p>