Worst service company

We relocated the building on 1st December 2017. We app**** for landline relocation in November the same year. To date the service is not provided. The worst is they are now threatening to suspend the line that is not there for nor paying December usage. Getting through their call centre is a struggle waiting at every transfer the minimum of 40 minutes only to be told it will be escalated. THE WORST COMPANY PITY THERE IS NO COMPETING COMPANIES IN THIS AREA OF Mafikeng in the Northwest RSA