Worst Service - Cannot get hold of Telkom

I have tried for weeks to try to get hold of Telkom in order to cancel my account from the end of this month as well as try to determine if I have landline and internet connectivity at my new place. <br> <br> I have tried phoning multiple times (each time on hold for over 20 min without speaking to anyone). I have tried going to the physical store 3 times (waiting in a queue for over 20 min without moving and not speaking to anyone). I have tried email and no response.<br> <br> This is absolutely absurd. How do you do business like this?? I only have a 30 min lunch break and cannot keep on waiting like this.<br>