Worst Service by Telkom

We have had unlimited home ADSL with Telkom for 17 months and every single month around mid month, our account becomes suspended. All our account payments run on the first day of each month but somehow this information does not get updated on the Telkom system. Every single month since the contract started when this happens we have to phone in and log a fault which always takes a few days to be resolved which means our family suffers from no internet access for that period, our kids struggle with their online school activities and we also cannot complete important work tasks due to this inconvenience. We are often forced to spend more money buying data while we wait for the frustrating issue to be resolved, every single month! the most annoying explanation we get for such disservice is that Telkom uses two operating systems and our account only reflect on one system so on the second system we do not exist which means even our payments do not reflect.

My questions are: 1) whose fault is that and why are we suffering as clients? 2) why is this problem not being fixed since its been identified? 3) why has Telkom become so inefficient when they now have so much competition? 4) 17/24 months of this contract I have had the same problem, who will account and how will they account for our loss?