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Xolani D

1 reviews | Active since Jun 2016

01 Jun 2016, 09:23

Worst Service by Telkom

<p>I had subscribed for internet router at Telkom, when I did receive the device I didn't like it. The following day I returned the device to their branch in Rosebank Mall and I cancelled the contract. They told me that the contract has been cancelled. On the following month I saw a debit order from Telkom, and they have been deducting money for four months now. I tried to report this and they logged in a call and they gave me a case number (this was two months ago). But still up to this day they haven't resolved this case. I am really really disappointed and this is annoying. Telkom is the worst Service provider especially their branch in Rosebank, they are useless.</p>

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Replies (2)
Telkom
Telkom's reply02 Jun 2016, 06:34
Official

Hi xdastile

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM239108

Regards
Luleka
Telkom Social Media Team

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Xolani D's update17 Jun 2016, 07:08
Reviewer Update

It seems like Telkom has ignored my request to investigate this issue. All they have asked was my ID number on the 2nd of June. Since then, they haven't contacted me.