Worst Service Available

I have a contract with Telkom and in May, they did not debot on their debit date but debitted later and I ignored it. In June, the didnt debit, I called and spoke to their consultant who assured me that they would debit in July and I must pay via EFT and I did that. Again in July, they did not debit and I immediately made a manual payment. A few days later, they debited with an higher amount and when I called, I was told that it was because my debit order was rejected. I asked how as I had not stopped it and there were funds in my account - I even sent through statements and requested that they cancel my debit order and I would pay via EFT because they cannot keep doing what they want in my account without my Consent.

Now they have blocked my services because I refused to pay the rejection fee that no one told me about even though I kept calling. Today they debitted my account with another changed amount, and caused Charges on my account, Yet they said they couldnt debit.

I am very upset, Refuse to pay and will take the matter to the Ombudsman as I feel its unfair and even though I keep sending emails and they escalating - No1 is getting back to me.