Worst Service And Wait Times for FTTH Applications!

<p>So i recently moved to a new home whereby i transferred my old ADSL service to my new home, a technincan came to the property to install my new line and whereby he had let me know that there was also a Fibre line present at the house and that it is better. Since this FTTH is much better and i need the speed of course i decided to apply for FTTH since i already have a Fibre line present at this new home and i know that the installation time won't be as long as 2 months etc. because there is no trenching or anything that needs to be done as there is already a Telkom Fibre line installed and just needs to be connected by a technincan to the modem and exchange port etc . I then proceeded to apply at a Telkom store specificaly the Telkom Store at The Pavillion in KwaZulu-Natal. I filled in all of the forms on Wednesday the 10th of August for the FTTH package with 200gbs for R1599 and was told that i would soon recieve a order number etc. i then re visited on Friday and still nothing the forms i filled in was just sitting there and was not sent or submitted anywhere please follow up on this, it now is Wednesday the 17th and i still did not recieve no SMS or anything and the application for my fibre was not even submitted by the store which i was told i would! How pathetic of the store! Please help me find a solution</p>