WORST SERVICE AND UNTRAINED CONSULTANTS

<p>WORST SERVICE EVER..<br />i did an upgrade end jan/Feb for my phone and decided to downgrade my package. i got a Hauwei Nova. It was just being launched and i didnt really need a new phone but we thought we might as well get a phone will the continuation of our contarct so that we could have a spare phone. I did my upgrade at the Telkom Festival Mall Branch in Kempton of which i was told tht the Hauwei Battery life was amazing and that the glass was Gorilla Glass and that it was much stronger than the Samsungs. I was also told by the Hauwei consultant that i would get a free screen repair as one would with samsung if broken in the first year and that the support from Hauwei is great when i asked as i have only received great service from samsung.. 2 days after i got my phone i noticed there were two marks on my screen and i though that it was just marks that could be cleaned off. As the week went on i then Noticed these marks were NOT wiping off. That sunday we went to my dads house and i tried to clean the screen with computer screen cleaner which seemed to have worked, but as i used the phone the Marks came back. I then put the phone under a magnifiying glass which showed a hairline crack in the screen. in a panic i contacted Hauwei customer care of which i was told to go to the Telkeom Store. I tried to rush to the sore that afternoon of which they had already closed. i then contacted Hauwei as well as Telkom Customer Care again in a panic as that was the last day i could sort my phone out. Telkom Told me not to worry i could go in that Monday asap and go speak to them in store. when i got there NO one was willing to help me as they just told me sorry you should have returned it within the 7 days. I was then on multiple calls to Hauwei and Telkom to try get some help as to how i could get my screen fixed. Eventually 4 Days later a manager from the Telkom Store contacted me to give me the Hauwei Sales Managers number by the Name of Ryan. I was told due to the inconvenience etc i could contact him and he would sort my screen out. I contacted him immediatly he assured me because i was told that i would receive a free screen repair which apparantly doesnt come with my model they would sort me out. I was then told that i should whatsapp him my phone model name and tel number and he would contact me back to arrange the phone to get fixed. I Have contacted this Ryan twice again and he doesnt Respond. The last i heard from him was the 23rd Feb. I am seriously upset that between Telkom and Hauwei i have had the run around like this. Dont get a HAUWEI their support is shocking. As for Telkom you customer service is aweful. You cannot even contact any of your stores. Store says you have to go thru customer care to get in touch with a store. Yet when u phone customer care they give you the stores number and tell u to contact them directly. I am sure i will cancel my Telkom Contract when my other number is due for an upgrade.</p>