Worst service and their unreliable network

On the 5th of May I requested my 2 contracts be converted to prepaid. Week later nothing was done the next consultant said they escalated to the manager. A week later I called to follow up as I have not been getting any feedback I was told my numbers are now on prepaid and money will +-R4 400 will be debited immediately. Another week still nothing and again I was told it will be debited on the 20th of May. Today only R522 is debit I called spoke to Nokululeko or Nontsikelelo and she placed me on hold for an hour . I am really sick and tired on the ****ty service I am getting from Telkom ever since I joined them. Their is *********** stuff . I now have to beg them to debit their balance for me to port out my numbers. ( ********** & ********** )