Worst Service and Ridiculous Billing

In January 2018 I signed up with Telkom for the 10mb uncapped internet service which is R799. Part of this deal included free installation, free router and free Lit Box. On the 31/01/18 they came to install my line but with no Lit Box. That was the first issue but I didn’t make a fuss of it.

On the 02/02/18 I received confirmation that my line has been installed and I will be charged pro rata for the month. On the 10/02/18 I received my first statement with an amount owing of R1086. when I checked the statement in detail I discovered that they had charged me R422.30 for my 10mb line from the 14/01 to the 08/02 and then another R503.51 for my 10mb line from the 09/02 to the 08/03. I have called in and disputed this charge numerous times as I do not understand how they can charge for from the 14/01 when they only installed my line on the 31/01. After several phone calls they advised me that I will be credited with R90 for the fact that they charged me for a line for 17 days even though I did not even have internet. If I deduct the R90 from the R1086 my bill is still R996 when I signed up for a R799 deal. Even considering the fact that I was notified I would be charged pro rata by bill is more than I signed up for.

I have escalated this dispute more times that I can recall and every time the dispute gets rejected because they say it has been calculated correctly. I need somebody with some common sense to explain to me how I can receive a R90 credit from a R422 when that R422 is for 22 days "use" but 17 days I did not even have internet. I need somebody to call me immediately and I need that overcharge removed from my account because I signed up for R799 and that is what I am meant to pay. I have been more than patient for the last 4 weeks but nobody is willing to assist me and all I am ever told is that the dispute will be escalated. If my internet gets disconnected I will cancel my contract and take this matter further.

All I have seen is bad reviews regarding Telkom but I thought I would give them a chance as they have never given me any hassles but I can now see that the reviews were correct. Telkom takes your money very easily but when It comes to proper service there is no urgency and the client is responsible to run around and ensure that the matter is sorted out.

I need the person, in charge of the person who has calculated this credit, to call me and resolve this for me immediately.