Worst Service and offer services they cannot fulfill.

Telkom has the worst service ever. A member of the sales team offers me a 20mbs upgrade from my 10mbs line that i have. I accept the offer and go through all the hoops to get it. I was told it will be active in July. July come and im not upgraded. I call the sales team and for some reason they cancel my order. The lady says she can re-process it but i must wait up to 7 working days. I agreed to that.

22 days later my line speeds are 2mbs(not even 10mbs) and cannot work remotely due to the bad speeds. I got a bill for the 10mbs line and not 20mbs which is more expensive. I called the sales department again and the lady says that my order has been cancelled (for the second time). When i asked why, she said its because you do not have that service in your area.

How does telkom offer me something that is not in my area. I go through all the trouble and processes to be disappointed in the end. It is unacceptable to offer me something that you cannot fulfill. I have wasted time with Telkom for many years. Im not a happy customer and soon will not be a customer of telkom.