worst service and incompetence.

took multiple phone calls for them to fix my ADSL uncapped 4mbps line speed which was running at 0.02mbps since installation. finally request for cancellation and it has been almost 2 months still struggling to cancel. multiple disputes submitted still struggling. found out that the fault reported 11/10/2017 is still active and to top everything though all my services has been cancelled and switched of my account is still active. to conclude of hours on the phone with various departments my account is still active, faults are still open and I'm still stuck with the headache of cancelling my contract although all service have been cut off on the 30th November 2017, 30 days after the request for cancellation.

cherry on the cake, got a phone call from billing and while i was speaking the consultant put down the phone, i could still hear people in the background and 5 minutes later hung up the phone.