WORST SERVICE AND EXPERIENCE EVER!!!! TAKE THIS AS A WARNING!

Item: Telkom
Rating: 1

I would like to express my absolute disgust with the service or lack thereof that I've received from Telkom. I will definitely be cancelling my subscription with them if I don't get my query resolved soonest. I app**** for an ADSL line + WIFI at the end of October 2016, my line was connected on 8 November 2016. End November I called to ask how and when I should make payment and how much it will be? The consultant advised that I would have to wait for my statement and pay as instructed on the statement. Mid December I called in to the contact centre to request an upgrade to a 4 MEG – the consultant said it would not be possible in my area but she will try and put my request through. No confirmation was given NOR was any amount explained to me AT ALL. I received my FIRST statement close to end of December and had to pay R1200 ( I did not question this amount because I assumed it was including my pro rata amount for November plus my monthly subscription for December and also including the upgrade I had requested in mid-December) – bearing in mind when I signed up I was told I would pay R585 p/month (which includes the R202 line rental). In December I noticed that an additional R800 was debited from by bank account from Telkom SA – this AFTER I had already made the R1200 payment. This had surprised me as I never gave Telkom authorization to debit my account, more so I was concerned at how they obtained my banking details. I then went to the bank to get the amount reversed as I had already paid them and not forgetting that I didn't authorize this debit! January I called in again and was advised that I would have to wait for my statement! Please bear in mind that I had only received my statement once (in December). Month of January passed and again another debit attempt went off from Telkom to the amount of R800. This was concerning as I was not sure why a set amount of R800 would be debited if my monthly payment should be R585.00 or a bit more IF the upgrade was done – again NO confirmation of any of this. I received my statement on the 10 February 2017 requesting me to pay R2200. I was completely shocked!!!! Like where does this amount come from??? I spoke to consultant from your contact centre on the 13th February who could not explain where this amount was coming from. The more I was giving her the breakdown of what was happening on my account, the more she sounded like she was reading a script. There no apology, no empathy shown. I requested to speak to a manager several times and I was told that there was no available manager. I had requested for a manager call back and to this day I am still waiting! Pathetic service I tell u! She literally promised me that a manager will call me back later that day, I even requested the recorded calls be pulled as I needed them to hear that I never authorised any debit orders. My line initially got suspended as I failed to make a payment. But no one could explain the breakdown as to why I owed this much. Until I decided to call in myself AGAIN!!! So apparently Telkom was charging me interest for bounced debit WHICH I DID NOT AUTHORIZE! But I am now responsible for these fees. My monthly instalment is now R980 something which NO ONE HAS EXPLAINED OR ADVISED ME OF! AND THEN THEY CHARGING ME FOR THE MONTH OF JAN AND FEB BUT SUSPENDED MY ACCOUNT BEGINNING OF FEB IF I DONT PAY THE FULL AMOUNT??? The second consultant was a bit more helpful – she CONFIRMED that they had obtained my banking details from an old application made years ago but was not completed – had nothing to do with this application – she apologized and proceeded to say that TELKOM is working on the issue that clients do NOT receive their invoice or statements every month. I have only been with TELKOM since November 2016 and already regret it so much. I am really disgusted with the service I have received thus far. I have family and friends who also have ADSL subscriptions with Telkom but they will be cancelling soon as well. Just the worst experience ever!! PS: To date - 23/02/2016 I have still NOT received any call back.

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