worst service and bad attitude

on monday my internet stopped working. we traced the fault back to the modem/router and i was advised since it was under warranty , i should take it for a replacement to my nearest telkom shop. i was given a reference number 320ctk210415 and was told to quote this number for my replacement modem. after two days of trying to reach telkom shop in silverton with no answer i decided to just make the drive there. when i arrived an elderly white lady was at the counter (4/22/2015 @ 1.35pm) i inquired as to why she doesnt answer the phone that keeps ringing and she said the shop doesnt have a phone *** just keeps ringing) she was extremely rude and unhelpful. i asked for a replacement modem and she just said they dont have stock and they probably wont receive any soon. i asked her how would i know when they have stock as i cant reach them on the phone and she just lifted her shoulders. i asked her if i can exchange my modem for one of the demo models in the cabinet and she said no i must just drive there again sometime in two weeks? <br> <br> what kind of service is this? i expect telkom to deliver me a new modem by courier ASAP to make up for this. contact me for my address<br> thank you