Worst service

Multiple debit order attempts even when account was paid on their Telkom app

Around my debit order date I called Telkom to report that on the day of the debit order I won’t have funds in my account but I will make the payment around the 20th of May. They assured me that it’s okay for as long as pay within the month of pay. So on the 22nd of May I paid using the Telkom app and my funds went off my account and cleared on the 25th. On the 25th I checked the Telkom app at it showed that my balance was R0 - meaning I don’t owe them. Then on the 26th of May Telkom attempted a debit order on my account and since there were no funds in my account Standard Bank charged me R130 over that. So I called Telkom but now their customer service was not giving me an option to talk to a customer care consultant so I called the lawyers from Nudebt who kept sending harassing smss but they couldn’t help - they even gave me a phone number that doesn’t work and said I should escalate the matter to that number. I then decided to use the Telkom online chatbox on the 27th of May - they asked for my statement and I sent it but the person assisting didn’t know how to read a statement so they were not of help. I did another chatbox again the following day and that person couldn’t help either coz she didn’t know how to read a bank statement and to follow the clear instructions I had provided. She gave me an email address to use to send my statement and I did send and they asked for proof of payment and I told them that the bank cant give me a POP for an online purchase they can only give if it was a debit order but after that they wet quiet.

On Friday I went to the branch at Jabulani Mall and the billing lady assisted and asked for proof of payment of which I explained that Telkom should be the one providing me with proof of payment since the transaction happened on their platform then she requested that I try go to the bank to get it so she can assist. She also mentioned that she got communication from Telkom to say that they had an issue processing payments with the Telkom app So I went to the Standard Bank branch and they indeed confirmed that they are unable to provide me with a proof of payment for an online transaction between me and Telkom. Today is the 31st of May and Telkom is still attempting debit orders. This is honestly disheartening and *******. Telkom is really causing undue stress to me and I find it unfair that I have to suffer and pay for the consequences of their telkom app technical problems