Worst service

My payment is up to date however my lines keep getting suspended. My line was first suspended last week n it took me fighting with the agent in order for it to get reactivated but that was short lived because 3days later they decided im not worthy of using the service im paying for because all my lines became suspended. I have a unlimited wifi with telkom and in the middle of my little sisters exam the line was cut which I don’t understand why, the last person I spoke to Tshepang I think and the only thing he was concerned about is me rating his service mind you a service im not receiving, i than requested to speak to his team leader which he clearly denied and till this point im suspended yet i still have to pay at the end of the month