Worst service !

Absolute the worst service provider i have dealt with .

I have spoken to a consultant to cancel my Wifi contract on the 1st of August, however he said he will provide a reference. Before I could get a reference, it took me to a survey. Afterwards i sent an email stating the above I then called on the 1st if Sept after My account was debited again , after the gentleman confirmed that it would not be debited at the end of the month. I spoke to another lady and she advised no note was made. It is not fair towards the client to be penalized for in competencies of consultants.

Afterwards i sent an email to *** an email address a lady called Nelsie provided 7 mails later and still not even an acknowledgment. I need to get this sorted , as i will bot be paying anymore fees towards this as my contract has ended.