worst service

worse service provider ever ,my sister has a contract with telkom ,shes been paying the insurance fees and contract is up to date ,she was ****** and her whole bag was taken ,she has logged it with telkom a month ago ,her ref 94537 up til today she has not received any feedback they been telling her they waiting on the head office ,in all my years i have never heard or seen such nonsense this people are ****** ,various people have been complaining