Worst service

Worst customer service experience ever each and every time. I called to cancel my contract. Thulani Mokoena gave me wrong information. Told me instead of canceling my contract and paying R800 cancellation fee, they can downgrade it and pay just for the router. It’s 2 months and the contract is still the same, no changes. Called them again today and spoke to Wendy, only to find out that nothing was changed on my contract and what Thulani said doesn’t exist. I’ve always heard Telkom had horrible customer service but this.