Worst service!!!!

On 6 August I reported a faulty line and internet with Telkom, I was told it is a general area problem, and they are busy fixing it. I kept on following up with the same answer. This morning when I phoned, they told me the lines was removed last week already, and they are not replacing it!!!! Never was I notified of this by Telkom! How many business have I lost in a week, with no landline or internet to do my wor**** This is ridiculous!!!!! Fault reference number: ***6