Worst Service

I've tried calling Telkoms call centre, I've tried emailing Telkom, but no response.

I’ve cancelled my ADSL with Telkom and a recon was supposed to be completed thereafter a credit to be processed to my account, but I’m still been charged for the ADSL and now I get a notice of cancellation of service for my telephone line which was never cancelled.

Can someone from Telkom please help?