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Elaine B

1 reviews | Active since Feb 2018

21 May 2018, 13:53

Worst service

Even one star is too good for the service I received! Online application done for installation of internet at my residence. Every single time I phone they have to escalate the problem because the install section has no job number or some sort of nonsense. 2 months to get someone to come back to me regarding this. Clearly Telkom does not need or want more business as they don't bother to phone back when they say they will nor do they have any records kept of prior calls and follow ups! 2nd time that I have phoned when their system is "offline" and they cant seem to track the details. Ridiculous and I will never recommend anyone to go to them again in my life. rather find another way.

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Replies (2)
Telkom
Telkom's reply03 Jun 2018, 11:21
Official

Good day elaine-botha,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

EB
Elaine B's update04 Jun 2018, 13:02
Reviewer Update
Good day - This matter has been escalated about 5 times already! so I am not sure the "relevant apartment" gives a flying hoot about what you escalate. This internet service was app**** for in March via the internet. We are in June! And we have phone numerous times to try and sort it oput but every single persons reply is that "I will escalate it to the relevant department" so excuse me if your reply does not make me feel any better. Poor poor service!