PG
Preantha G
1 reviews | Active since Mar 2018
16 Mar 2018, 09:30
Worst service !!!!
Absolutely poor customer service due to no follow up! Cancelled a contract a year ago and everything was fine until suddenly this year they started debiting me for around 600 to 700 rand per month!!!! When I called I was told it was an error and that i must resend my cancellation form and when I did, I received auto reply saying the inbox is full so the mail wouldn't go through!!!! I'm at my wit's end with Telkom considering I no longer have an account and am being debited. I'm sitting with negative amount in my account at the moment because I have to wait 3 working days for it to be reversed! I'm fed up! Was also told I'd get a call from the manager which didn't occur, and trying to call them only to be on hold for 20 mins is ridiculous!!!!
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Replies (5)0
Replies (5)
Telkom's replyOfficial
09 Apr 2018, 07:44Hi preantha-phylitia-govender
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply09 Apr 2018, 07:44
Official
Hi preantha-phylitia-govender
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
15 Jun 2018, 09:23Hi Preantha ,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that your account is currently suspended, no cancellation request was logged on the system, you are advised to send us the cancellation form dated the date when cancellation was requested.
Email it to : ***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply15 Jun 2018, 09:23
Official
Hi Preantha ,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that your account is currently suspended, no cancellation request was logged on the system, you are advised to send us the cancellation form dated the date when cancellation was requested.
Email it to : ***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
PG
Preantha G's updateReviewer Update
19 Jun 2018, 09:38Still debiting me for 994 rand!!
PG
Preantha G's update19 Jun 2018, 09:38
Reviewer Update
Still debiting me for 994 rand!!
PG
Preantha G's updateReviewer Update
19 Jun 2018, 10:13PLEASE READ BELOW AND TRY TO UNDERSTAND WHY I AM SO ANGRY!!!!!! I'VE FORWARDED THIS CANCELATION FORM NUMEROUS TIMES TO DIFFERENT EMAILS THAT WERE GIVEN TO ME AND STILL THIS IS THE RESPONSE I GET!!!! I HAVE NO FLIPEN MONEY LEFT IN MY ACCOUNT THANKS TO YOU DEBITING ME AGAIN AND TAKING MY LAST 200 RAND!!! I AM RAGING! WHY DON'T YOU GUYS PICK UP THE DAMN PHONE AND CALL ME AND RECTIFY THIS BEFORE GIVING ME ALL THE SAME **** I'VE BEEN DEALING WITH FOR OVER A YEAR?????!! I'M SICK AND TIRED!
Delivery has failed to these recipients or groups:
**********
The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]
Diagnostic information for administrators:
Generating server: telkom.co.za
**********
#554-5.2.2 mailbox full 554 5.2.2 STOREDRV.Deliver.Exception:
PG
Preantha G's update19 Jun 2018, 10:13
Reviewer Update
PLEASE READ BELOW AND TRY TO UNDERSTAND WHY I AM SO ANGRY!!!!!! I'VE FORWARDED THIS CANCELATION FORM NUMEROUS TIMES TO DIFFERENT EMAILS THAT WERE GIVEN TO ME AND STILL THIS IS THE RESPONSE I GET!!!! I HAVE NO FLIPEN MONEY LEFT IN MY ACCOUNT THANKS TO YOU DEBITING ME AGAIN AND TAKING MY LAST 200 RAND!!! I AM RAGING! WHY DON'T YOU GUYS PICK UP THE DAMN PHONE AND CALL ME AND RECTIFY THIS BEFORE GIVING ME ALL THE SAME **** I'VE BEEN DEALING WITH FOR OVER A YEAR?????!! I'M SICK AND TIRED!
Delivery has failed to these recipients or groups:
**********
The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]
Diagnostic information for administrators:
Generating server: telkom.co.za
**********
#554-5.2.2 mailbox full 554 5.2.2 STOREDRV.Deliver.Exception:
PG
Preantha G's updateReviewer Update
19 Jun 2018, 10:17***. I'm expecting a call from you guys.
PG
Preantha G's update19 Jun 2018, 10:17
Reviewer Update
***. I'm expecting a call from you guys.