Worst service

So an update in this and just how bad Telkom service is. I get an email from Olivia Ncube who apologised (thank you), but then also went on to say that an order was created on the system and I would be ported out on the 13th of the first month (the email was sent on the 12th). I wanted to port out at the end of the month. So I reply, but then the mail bounces as it is sent from a non-reply email address, with no other contact info. So then I call Telkom and ask for the number to please be ported at the end of the month. The assistant said that they made a note on the system to port me out at the end of the month. I was given the reference number of my old query, with which this note on the system was attached to (Ref: ********** 1). So I'm driving down to Durban from Jhb that evening and only reach home after 1am on Saturday morning - and by phone ended up being ported at 12 midnight. I did not have aitime and could not make any calls. Thank god I did not get stuck on the side of the road, or reply on my phone to use Google maps. Why is it so difficult to get good service and help with what I actually want done? Then again I remember I am dealing with Telkom.