JJ
Jason J
1 reviews | Active since May 2013
15 Dec 2017, 20:40
Worst service
Got an ADSL line 4 months ago and bought a DLink Telkom router. The router stopped working beginning of November 2017. When we went to their Clearwater Mall shop they said that ‘gaurantee’ means sending the router away for a few weeks for repairs. As far as I was told the router was guaranteed by Telkom for two years. Does guarantee not mean replace or did I miss something. Their manager is always off. After two technicians confirmed that the router is stuffed they insisted on repairing that piece of garbage. They are absolutely useless. And the bill keeps coming. I am closing my account. The lady at the call center sounded like she was in bed or ready to pass out. I hope the conversation was recorded for ‘training purposes’.
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Replies (2)
Telkom's replyOfficial
02 Jan 2018, 06:09Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply02 Jan 2018, 06:09
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
05 Jan 2018, 09:06Good Day,
Telkom SA will send the faulty router away for repairs , as we no longer just replace them under warranty.
Thank you
Yazied
Telkom Social Media
Best regards,
Telkom's reply05 Jan 2018, 09:06
Official
Good Day,
Telkom SA will send the faulty router away for repairs , as we no longer just replace them under warranty.
Thank you
Yazied
Telkom Social Media
Best regards,