NN
Ncwadi01 Ncwadi

1 reviews | Active since Apr 2017

10 Nov 2017, 17:18

Worst service

East Gate Telkom staff do not know the first thing about service, they can learn a lot from Mall of Africa and the likes. The staff dont care and they have no idea what they are doing. I was cancelling my contract to get something better (iPhone 8) from Telkom and they just give me the run around. Yesterday I was told to come and pick up the phone after a credit check was done, when I get there I am told they have locked the phones away even though the store is closed. The next day I am asked for more documents and told the another credit check needs to be done. So frustrated with Telkom and want nothing to do with them! You cant have absent minded sales people thats a recipe for a failing business.

0
Replies (2)
Telkom
Telkom's reply13 Nov 2017, 10:20
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

NN
Ncwadi01 Ncwadi's update14 Nov 2017, 13:56
Reviewer Update
What exactly am I suppose to do with this reference number if no one gets back to me ????? I have been waiting, not even a call has come through explaining whats happening