Worst service

<p>i have done an upgrade via the website about 2 weeks ago and I still havent received a call. I was told on two occassions that someone would call me. When i call the call centre it take 30mins+ To get through to an agent and its not that they busy because i can hear the agents speaking to one another in the background. I try calling the telkom direct store and no one answers. The service is terrible and i am fedup</p>