OM
Olivia M

1 reviews | Active since Mar 2017

01 Mar 2017, 11:55

Worst service

<p>I phoned about 2 weeks ago to get a landline to get adsl and the lady who lived here before me had all the lines installed etc, they told me about the special for a 10mps line for R799.00 all good i will take it. They said i should make a deposit of R700 at the post office that i did, phoned on monday to hear what the update was on my order as the first consultant told me it will only take 7 days, she said that it should be activated in 24 h, 24 h later nothing. Phoned again this morning now my order is thrown to the back office because they cannot verify my address, though the lady i spoke to this morning verified it and said she can find it. Asked her when they will be contacting me etc. she said hold on she will hear and just put me on hold for 10 minutes and never came back. This is the most pathetic service i have had from telkom and is ruiening my business due to having no internet . Can someone from telkom contact me and explain why this is such a shlep just to get internet. </p>

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Replies (2)
Telkom
Telkom's reply01 Mar 2017, 15:22
Official

Good day Olivia,

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

OM
Olivia M's update08 Mar 2017, 09:28
Reviewer Update

Hi Busi

Thank you for your feedback, but i have not been contacted in 6 days? Trying to phone but i keep being places on hold for 20 to 30 minutes.

can someone from telkom please contact me.