Worst Service

<p>I am honestly and gatvol of the service I received from Telkom. I took my phone in for repairs at the menlyn telkom mobile, I was irate as it was because the phone just died the day before... the screen just went blank but I could see that the phone was still on.</p> <p>When I got to telkom, I assumed this will be a walk-in and walk out with my handset, but this was not the case, they explained what processes will follow so I was not happy but I accepted.</p> <p>This was just weeks after December and all my festive memories were still in my handset, and their loss alone would be devasting...</p> <p>Booking in my device also meant that I won't have a phone, so I asked them what I should do, they said that they don't have loan devices and that they have to first know what caused the device damage... they said they will contact me in a period of about 3 days or little more to tell me what they have found to be wrong about my device... I suspected the guy booking it in to be a trainee as he kept asking for guidance o the computer.</p> <p>3days past, at this time I had no SMS correspondence either than the one that was sent when I handed in my phone in the store, on the 18th I received a new text saying my device was booked in for repairs, what shocked me is that the ref for this booking was different from the one I had received 9 days earlier<br />09/01/2017 TRJ032244<br />18/01/2017 TRJ036352</p> <p>Because the SMS said allocated to a repair center 9 days later, I assumed that they found out what was wrong and they are repairing it.</p> <p>But that was not the case... on the 23rd an SMS saying they are attending to it gave me a hope...</p> <p>But because I no longer had a phone, I drove to menlyn to hear what was happening... the guy told me that the device was in diagnostics... at this point I'm raging up... they said this should take the first week to determine, what does he mean it's in diagnostic?</p> <p>I assumed since diagnostic meant my phone was opened then it shouldn't take more than a day, so when I went back two days later, they told me nothing...I returned on the 30th and still nothing. I asked them if they were telling me that my phone was opened on the 27th for diagnostics and for four days a technician walked in at opening time and out at close of business time working on my phone and still cant see what's wrong?</p> <p>I then asked the telkom consultant then I fed up that I'm not getting feedbacks and I keep having to drive to menlyn just to be told there is nothing,</p> <p>I asked him to call them at repairs and he said they have no phone, the only thing he can do is leave a note on the system saying I want feedback. Which I said he must do.</p> <p>2 days later on the first of Feb, 6 days after my phone was said to be in diagnostics, I drove yet again to menlyn... at this point I'm hoping to hear concrete progress... when I got there he tells me that the unit is in progress. I asked what that means and also insisted that that system not he's reading is a reply to that I need feedback</p> <p>He said that's all, he can do, there is nothing else he can do.</p> <p>I asked him what the job accessory mismatch note for the 18th on meant and he told me that we should only focus on the fact that my unit is being attended</p> <p>I rep**** that he must be crazy to expect me to accept that since I booked in my phone, clearly there was a 9 days delay because they booked it wrong, and then again it was only received at the right place on the 23rd due to this mismatch error.</p> <p>To that he refused to comment and I told him that he should cancel my contract and you guys can keep that phone... he tried to say I must be patient and I asked him what the hell he means because clearly on the system he is showing me nothing has ever been done with regards to my phone, and to even annoy me the most I don't even have a phone anymore and I literally walk around with a SIM card.</p> <p>I asked for the manager and she came, she sent an email and said I must come back in a day or two... I refused. Does she know I drive 10km to menlyn, and that I have been doing that for now 4 to 5 months to get the same ******* reply and come back again to hear nothing concrete, I asked her if she will refund me for the traveling and the parking I have paid... all this because I bought a mediocre device from a store that died within my 2months using it.</p> <p>I asked her to cancel my contract... telling her that if she can't replace my device then she must cancel it.</p> <p>Then the manager tells the consultant to call the repair centre, this time the consultant takes the phone and calls... Im standing there with an egg in my face because I asked him and the others to do the same and they all with one accord said there are no phones at repair centre.</p> <p>So the manager also typed an email and said they must give immediate feedback...</p> <p>Which I said I will wait in the store until I also hear it because I won't leave to come back again, and that I had no phone to be contacted on. The manager again said there are no loan devices and I said I only want my phone.</p> <p>I waited for the consultant to finish the call and then he tells me that there don't have any feedback on your device...</p> <p>So I requested that my contract be cancelled...</p> <p>The referred me to a sales consultant and when I was busy cancelling it, they left me for almost 20minutes sitting there and after that they suddenly have a loan phone for me and feedback that I will receive my phone the next day.</p> <p>I suspected the convenience of the sudden news so I hesitated for a long time, but they promised and begged me to not cancel...they said my phone was replace d at IPhone and it's being couriered to their branch... i asked how that was possible when even the note that my phone was diagnosed isn't on the system... they said they just didn't update it. one Consultant even said the story of your phone is looking fishy... but I agreed. I told them I will return around 6pm the following day and collect my phone.</p> <p>I even offered them my car to go fetch my replaced phone, but they refused. I strongly saw that they were lying about my device already replaced at iPhone as they claimed...</p> <p>But I relented and took home their loan device and the next day, I smsed the consultant who was helping me, telling him that I didn't get any feedback and that I hoped things will be well for our later appointment... no reply</p> <p>image1.PNG</p> <p>At 6pm as agreed the day after,I drove yet again to menlyn... only to be told my device isn't there...</p> <p>So I request that you cancel my contract with you. I don't want you lying stuff and devices that just die and cost me so much of my money to get nowhere...</p> <p>I lost my memorable times with my family and friends when you guys gave me a device that just died, and despite the first two years when I myself had advocated many to join your network... this year your service experience has soured. I no longer trust you as a brand, your staff and your devices.</p> <p>I cancelled my contract with you yesterday, Case no ********** 1. Please see to its efficiency, I will not pay any cancellation penalties since your repair centre also agreed to my claim that your phone self destructed and costed me everything and also exposed me to the ****py service that soon followed. I WILL NOT PAY A CENT FOR THAT DEVICE SINCE NOVEMBER, ONLY THE CALLS AND DATA I USED.</p> <p>I'm weighed down by the pathetic service I received, your staff laughing at me as I broke apart without a phone... a manager whom the staff themselves said she isn't really trying to help... she refused to deliver even though the staff admitted they do it all the time... a ****** woman who told them to just cancel my contract when they approached her to intervene. I'm weighed down by the costly only to me drives to your store and the fact that I was still paying for a device I didn't even have... not only did it die on its own but a ridiculous effortless and helpless SLA followed.</p> <p>If that wasn't bad enough, during my phoneless leave from work, I missed interviews with a prospect for a promotion... what a costly consequence upgrading my contract with you... especially having had another fight with you regarding billing in December.</p> <p>I'm not going to drive to menlyn again for this. Just cancel my ********** 719...</p>