Worst service

<p>Reported a fault on my landline/WiFi 12/12/16.</p> <p> </p> <p>After following up every 2nd day on the progress, the fault has been escalated twice, just to find out today the fault is still with the fault investigation department.</p> <p> </p> <p>6 days ago I was told it has been given to a technician whom will contact me because they realised that the fault is on site and not the exchange. I was promised that the technician would call me that very same day, needles to say it did not happen. Each time I explained the urgency for the line is for bussiness use.</p> <p> </p> <p>When Telkom wants their money it has to be paid straight away or the line gets disconnected. I'm am two months in advance to ensure Telkom does not wait for the monthly subscription yet their service to me as a consumer is not important. So I am still paining although I do not have the use of the facility.</p> <p> </p> <p>I requested that the supervisor call me back beforec 12 today but 12 came and has gone and still no call. So each time, I need to call and follow up, hold for time on end just to be told I have to wait more.</p> <p> </p> <p>Is this fair practice?</p>