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Ashleigh S

1 reviews | Active since Jun 2016

01 Dec 2016, 14:17

Worst service

<p>I have been trying to cancel my Telkom wifi account for over 3 months. No one could find the contract. Now that they have found it and I have asked to cancel. They sent me through the required amount to cancel and forms to fill out, which I have done.. filled out the forms and paid the cancellation fee and outstanding fees and this morning my account gets debit another amount.</p> <p>There is no one I can speak to that can help me and I want that money revesersed. I don't know why no one at Telkom knows how to do their job! </p>

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Replies (4)
Telkom
Telkom's reply02 Dec 2016, 07:20
Official

Hello Ashstebbing

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply07 Dec 2016, 10:11
Official

Hi Ashstebbing,

We would like to assist you further, kindly provide with the following details:

Number in questions and account holders id number.

please reply on private.

Regards
Launa
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply08 Dec 2016, 14:07
Official

Hi Ashstebbing

kindly provide with the following details:

Number in questions and account holders id number.

please reply on private.

Regards
Launa
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply12 Dec 2016, 14:09
Official

Good day Ashleigh,

Please note that this case will be closed, a new one will be opened as soon as you have reverted back to us with the requested information.

Regards,

Busi

Telkom Social Media Team

***

Best regards,