1 reviews | Active since Nov 2016
WORST SERVICE
<p>I purchased my Telkom Mobile uncapped LTE special , i was told that they were only giving this service to 50 people per area to guarantee good service. The first 3 weeks were great, then i started loosing connectivity over the weekends, and then during the week. I logged my first case 20th August (REF ********** 3), and from the 1st November i have had ZERO service and cannot use it at all, as it says i am disconnected. I have been calling Telkom each day and i get told the same BULL story that they are working on it. I am so frustrated and no one bothers to help, i have escalated it every single day and no one at Telkom cares. I have now had to pay for data from Vodacom just to work as i work from home. So now i am paying for a service that i am not getting at all.</p> <p>Telkom mobile has been pushing thier products by the massess at low prices to lure people in, but do not maintain the serivces. STAY AWAY DO NOT BUY FROM TELKOM you will have no serivce. they are over subscribing thier serices which is impacting everyone.</p>
Good morning executive007
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
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We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good morning executive007
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
When will i be contacted? My name is Paulo Francisco i dont know how to share the case number with you as HelloPeter blocks it.
When will i be contacted? My name is Paulo Francisco i dont know how to share the case number with you as HelloPeter blocks it.
I am completely dumbstruck. Telkom have now closed my case with NO RESOLUTION. When i called the call center all they say is they will escalate. When i asked why the case was closed they say there is no reason it was just closed. I cannot belive my ears/eyes. THis is blatant stupidity. I have spent over 500 min of my mobile phone calling Telkom call center and to this day nothing... this is a joke. Im going to the ombudsman. USELESS ORGANIZATION and i will make sure everyone knows this.
I am completely dumbstruck. Telkom have now closed my case with NO RESOLUTION. When i called the call center all they say is they will escalate. When i asked why the case was closed they say there is no reason it was just closed. I cannot belive my ears/eyes. THis is blatant stupidity. I have spent over 500 min of my mobile phone calling Telkom call center and to this day nothing... this is a joke. Im going to the ombudsman. USELESS ORGANIZATION and i will make sure everyone knows this.