BN
Bradley N

1 reviews | Active since Apr 2015

07 Nov 2016, 13:32

Worst Service

<p>On the 29th of October 2016, my telkom line and wifi had stopped working.30th October i went into the gateway store and renewed my subscription and also collected a new Modem. I also reported to Telkom on Sunday that my line was down. They had explained that they going to escalate this matter and a technician will be in contact with me, Wednesday 2nd of November a technician comes home without calling, tells the domestic all the lines been sorted but must renew the Microfiber box. i went and purchased a new box but still not working. Then i called Telkom and they said there is still a fault on the line so they will escalate the matter again to a technician and they will come back to me. From Wednesday till now no service. Everyday i call it feel like everyone at the call centre has the same repeated explanation to how this will be resolved. Worst service ever</p>

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Replies (1)
Telkom
Telkom's reply07 Nov 2016, 14:04
Official

Hi Brad09


Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,