Worst Service

<p>Dear Telkom</p> <p> </p> <p>On Thursday, our landline went off and as a result, my internet has been off too. I called Mweb on Friday morning and they said it was reported to Telkom and it will be sorted within the next 1 - 7 hours. They also informed me that Telkom will called me during the course of the day. No-one called.</p> <p> </p> <p>I called Telkom on Saturday morning and spoke to Nkosana Ncube (***) was informed me that they did maintenance on the Bergvliet line and as a result, our landline was put off. No-one from Telkom informed us that our landline would be put off. I use this line everyday as I run an online business. Why didn't you inform us in advance? What if there was an emergency? Dont you care about your customers? Or is it a case of getting our money and then doing whatever the deck you want?</p> <p> </p> <p>According to Nkosana, our landline was supposed to go on yesterday at 6pm (latest), its still off!!! I am so angry.</p> <p> </p> <p>If this line is sorted by tomorrow at 10am. I am reporting it to the Ombudsman and taking things further. </p> <p> </p> <p>I had enough of you taking your clients for a fool and messing us around. Also, I've had to send airtime of data and calling your service centre, whose going to reinburse me for that? I also reported this on Twitter and they kept telling me someone is going to call me on Friday, no one called. And then yesterday and today I was told that someone would call. No one did.</p> <p> </p> <p>It's not okay to mess us around like this, you receive our money monthly, try to provide a decent service. Or keep the client informed. </p> <p> </p> <p>I've had it with Telkom, the worst company in South Africa!!! </p>