1 reviews | Active since Jun 2016
Worst service!!
<p>One week without Internet, phone Telkom adsl support, speak to first consultant, cant fix the problem after an hour, will phone back. No one phones, phone again, second consultant, cant fix the problem, will phone back, no one phones, third consultant, "let's log a fault on your line" gives a ref nr. Four days later, phone Telkom again. the consultant says, many faults on the line but only some could be fixed at exchange a technician has to come to house. The consultant will mark it as urgent! 2 days later ...nobody comes or phones. Phone Telkom again. Consultant says, a technician with the name of "Johannes" has been assigned to our to our line. I must hold while he gets hold of "Johannes". He comes back online after 5 min and says "Johannes" confirmed that he will be there after 1pm , but he will phone first. Nobody phoned, nobody pitched up at my house. Next day phone Telkom again, this time the consultant says, no technician has been assigned to my problem, worst of all no tecnician named "Johannes" and there is NO WAY the telkom consultants can phone the technicians!!! They are unable to make calls out! and that the problem with my internet should be able to be sorted our over the phone....! </p>
Hi Maryke2
Thank you for making contact with us.
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi Maryke2
Thank you for making contact with us.
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
