Worst service

I logged a week and a half ago for my adsl line for my internet to be moved as we have relocated... The tech Was suppose to come out today 25th April, as it was set for today yet nothing has been done therefore i contacted telkom, i was now informed it will take 7 to 21 working days!!! since when?? our business is standing still because of this.. why should be pay for something and no service is provided!!!!! useless if that how long it takes then in honestly i refuse to pay for this terrible service and would like to go to another company that would appreciate business and be more helpful this is pathetic and unprofessional. and wouldnt recommend telkom to anymore always one problem after another with telkom