CK
Charmaine K

1 reviews | Active since Sept 2014

05 Feb 2016, 14:18

Worst service

Logged a fault yesterday phoned this morning the call center confirm it was logged but not assigned to a technician . Eventually got feedback that the problem is lying at central it is off there . phoned now again they told me that yet again it it dispatched to a technical department and it has not been signed to a specific technician in the meant time my business is standing still as we cant do phone calls or access our mails . <br> <br> Worst service from telkom it always takes forever to get problems sorted .

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Replies (1)
Telkom
Telkom's reply05 Feb 2016, 14:55
Official
Hello Paul 01,

Thank you for making contact with us and taking my call.

This response serves as confirmation that your query has been received. As discussed we have escalated the pending fault reference and generated the following REF NO : 8102. Further available updates will also be provided as soon as possible.


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Keagan
Telkom Social Media Team


Best regards,