Worst service, *****

I'm extremely frustrated with telkom, the amount of *****ulent activities that goes on is annoying, my number was ported to mtn and no sms was received for me to decline the port, I went into the store and gateway mall, they said I must go to mtn, mtn said they can't find the number I must go to telkom, I ended call the customer care, the said the store can assist, can anyone assist as its terrible coming from telkom that ***** can easily happen, I need urgent assistance