tK
trishana K

1 reviews | Active since Oct 2015

06 Oct 2015, 10:34

worst service

I purchased my mobile contracts at the end of September, I decided to call in and load my own data 3 times on both my mobile contracts from Telkom mobile,<br> <br> I was told I will get my allowance od data on the 1st of each month,<br> the 1st of oct came and no data wasn't given to me.<br> <br> I called in and queried 3 times, and was advised that after 72 hours the problem would be resolved,<br> <br> its now the 6th of Oct, and way past 72 hrs and I still have no data on my smart phones except the data I loaded in my own!!!!!.<br> <br> the last lady I spoke to, put me on hold for 32 mins,<br> <br> she said that her manager is going to contact me!<br> <br> its been so long and I didn't get any feedback from Telkom mobile or their management team,<br> <br> I would never advise anyone to take a contract from Telkom, their service is pathetic,<br> <br> 6 days gone and no data, yet they expect me to pay my full subscription.<br> I regret taking this deal out.<br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply06 Oct 2015, 12:14
Official
Hello TrishanaKuwar,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM153177

Regards
Luleka
Telkom Social Media Team