1 reviews | Active since May 2016

16 Sept 2016, 12:26

Worst sercive ever !!!!!!!!!! And full f excuses

<p>Hi i dont even know where to start as i have done this now more than i can remeber.Telkom has by far the worst customer support and cant resolve technical issues it seems.I phoned in over 3 weeks ago if not more complaining about the same issue i have had over a 6-8month period.Regarding my adsl line that keeps dropping and coming back at lower speeds.Each time they sent out a tech they said they reolved the issue but each time they did each tech had a different excuse. The last ime i logged a fault i got a phone call only after i went back to hello peter to write a complaint then do they only phone.The tech said that since i have a 10mb line they cant help since they are sensitive i mean really what ******* is that, that is so pathitic then i get told they can thelp also because there workers are striking. So i am still having the same issues and have no feeed back on whats happening i said maybe they should have installed a new line they said they wil look in to it.</p> <p> </p> <p>Well i am still waiting and feel so ****** to pay for this service when all they do is gladly take my money and dont fix my line. I know only after going on hello peter will i get a call or respone so predictable.My last ref number for the fault was 262cnk260816.</p> <p> </p> <p>Thank you again hello peter for helping me get a respone i would not have gotten if it wasnt for this site.</p>

0
Replies (1)
's update17 Sept 2016, 10:08
Reviewer Update

Still beating around the bush and not fixing the problem as usual. As telling me the same story that it is in technical hands as it has been for 6 months. And nothing is still resolved and it's getting worse.