WORST SELF SERVICE AND CUSTOMER CARE EXPERIENCE

Their mobile services are great, I would review that as a 5/5 But their customer care or self service is the worst.

HOW DO I CONTACT CUSTOMER CARE IF THERE IS NO CHOICE TO TALK TO A CONSULTANT OR CALL OPERATOR.

I have tried all their options on the customer care number and none of them gave me the choice of just talking to a call operator.

I just want to sort out my account which they have messed up twice.

Telkom, please make it easier for your customers THAT PAY YOU ALOT. To get in contact with customer care, instead of asking us in every choice if we have tried your self service.

Even if you try the self service, they tell you to contact customer care. It just goes in a loop of never ending suffering.

So please. Figure something out where it is easier to talk to your call agents.