Worst sales service ever

<p>I app**** for the SmartBroadband Wireless 100 GB product two weeks ago, May 15th. I presented all required documentation and after filling the forms the sales lady told me it would take up to 72 hs. for credit verification. They said they will phone me once it was done. I left with a case ref. #***6. </p> <p> </p> <p>After two days I get an SMS saying my case is resolved. I waited for the promised call for two days, but nothing happened. So on May 18th I drove back to the branch where I started the process, to ask what was going on. The sales lady tells me that the case was closed because some documents were missing. When I ask her to tell me which one I'm missing she says "nothing is missing, all is there, not sure why they closed the case". incompetence at its best. </p> <p>I asked her to please re-open the process, and give me a new case reference, which she refused, she said they will sort it internally. I could not change her mind, so I left, hoping they will get it sorted. I also asked for a phone number where I can call her and track the progress, she also refused. I only got an email address (***).</p> <p> </p> <p>After a few days, on May 21st I get a new SMS, saying that a new case was logged, ref. #***6. So, after all, they had to open a new case, just like I asked before, but they lost 4 days in between... incompetence once more.</p> <p> </p> <p>At this stage I never got any phone call to explain what the situation was, and I did not receive any answer to my emails either. </p> <p><br />I used the online app to track the case, and on May 27th it went into a "Solved" status. Once again, no phone call or any kind of contact from the sales lady (or anybody) to inform what was the result. This morning (May 29th) I checked again and the satus was "credit vetting issue". I was really surprised, with my salary and clean financial records, not sure what the reason was. </p> <p> </p> <p>So, once again, due to the lack of customer care, I drove again to the branch to see if I can find out why the application was rejected. When I explain the situation to the sales lady and give my current case reference, she is unable to provide information, allegedly "the system is down" and they don't know when is it going to be fixed. Again the "we will contact you" promise was made, but of course it will not happen. </p> <p> </p> <p>All in all, after two weeks since I have started the process to buy a service from Telkom, nothing happened. Complete lack of information, a careless customer service (even for sales!!) and a ridiculous policy for new accounts. This credit verification thing is a joke, looks like if we are taking a bond for buying a property, but no, is just a small montlhy fee for internet service... I also wanted to pay the full 24-month contract in advance (yes, R 25,000 once-off), and they also declined that. What a clever business people they are...</p> <p><br />Thanks for nothing Telkom, much appreciated. </p>