1 reviews | Active since May 2016
WORST RETAILER OF CENTURY
<p>On the 11/05/2016 i handed in my application for contract phone. sales assistant said they dont have stock in store but will order the phone. even asked my daughter if a rose gold iphone 6 will do. i told the sales assistant i need the phone by 17.05.2016 to which i was told no problem ill receive it by 16.05.2016. stock is usual received friday or mondays. on the 12.05.2016 i called the cape gate store to confirm if phone ordered... after 3hrs of no reply i called centre management only to be told they have received an influx of complaints as 8ta does not answer, after hours of trying and security deliverying my message i received a call from sales agent... again i was told phone was ordered... friday i receive a call again from sales agent.. no stock received..he weekend off but im more than welcome to call or vivist store. again on sa****ay 14.05.2016 hours of calling no answer.. i go to the store.. only 1 or 2 customers in store... sales agant tells me to wait someone will be with me now. i then call from my cellphone.. their phone clearly rings and what do they do... reject my call.. i called again and again call rejected..this while im in store and he was not helping anyone.monday no phone..empty promises i emailed the area manager.. he calls back....he gets in contact with manager of store.. the phone only ordered on 17.05.2016...only to be told they trying their utmost to get the phone. why promise a customer they will order phone only to do nothing... when i asked the manager what will my altenate be she told me they cant offer me as it not part of policy.. why can other retailer do it and they cant? how can telkom/8ta not receive the iphone from same supplier as mtn, vodacom? i took out a contract with other company and guess what they didint have phone i wanted but offered alternate phone. 8ta/telkom ill never do business again with you.. cant wait for current contract to end</p>
Good day Adidascpt32
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
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We apologise for any inconvenience caused.
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Moenieb.
Telkom Social Media Team.
Good day Adidascpt32
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
I HAVE STILL NOT RECEIVED AN ANSWER. YOUR AGENT KEEP EMAILING ME BUT MATTER NOT BEING DEALT WITH!!! 05.06.2016 WAS THE LAST TIME YOU MADE CONTACT VIA EMAIL. THIS JUST UNACCEPTABLE SERVICE
I HAVE STILL NOT RECEIVED AN ANSWER. YOUR AGENT KEEP EMAILING ME BUT MATTER NOT BEING DEALT WITH!!! 05.06.2016 WAS THE LAST TIME YOU MADE CONTACT VIA EMAIL. THIS JUST UNACCEPTABLE SERVICE
