Worst Provider Nationwide!

I have been waiting on my refund - Paid via EFT on the 29th Feb 2024, was debited for the same amount on the 5th of Mar 2024 Raised this on the 6th of Mar Agents have been dropping my calls - I eventually logged a case online on the 9th of Mar 2024. A case manager by the name of Sinead Mapanzela called me and i sent her my bank statements on the 12th of Mar 2024 I had to keep asking for feedback when eventually she rep**** on the 19th Mar 2024 saying she escalated the matter and I would receive feedback within 72 working hours I called in on the 26th Mar after countless emails sent to her with no reply, Sphiwe from customer care transferred me to the post call survey instead of this manager Spoke to "TomTom" earlier who supposedly is working from home and requested a call back from a manager. The managers name is Nokuthula Ngozo. No call back received!!