Worst provider ever!

We have been having problems with Telkom since last year and it keeps on getting worse!! On the 4 meg line which worked fine now all of a sudden wouldn't let more then 1 device connect to wifi without it being so slow that I might as well be on dail up internet!! Went in to the Baywest Telkom store so have it sorted ,so they upgraded us to a 10 meg line that was suppose to resolve the issue!! I also made sure to inquire if this would effect our 2 GIG data that we get with the package amd the lady said no we would still have it!! Now the 2 GIG is only a 1 GIG. Also we weren't told its a LITE package! Now we can only have 1 device connected to wifi!!! And we are supposed to pay R599 but yet we still getting billed R649!! The store manager of Telkom Bay west, Celeste Butler,assured us that she would see to things being sorted and gave her private number to contact her if we have a problem BUT that was also just a" eye blind" as she never replies or are always off work! Fix the billing!!! Also we will definitely be canceling next week when we go back to the store! We finally have fiber in our neighborhood so we dont have to put up with Telkom's PATHETIC SERVICES ANYMORE!! Will be Hellopeter you guys again! Not that Telkom could be bothered by any of the 100's of daily complainst!! Hopefully fiber we be everywhere very soon. So that everyone on Telkom will move over to different ISP providers and Telkom can go down the drain!