DD
Duncan D

1 reviews | Active since Apr 2009

24 Aug 2017, 18:06

Worst provider by far

After spending months and R100's of rand in airtime to get my invoice correct, now there is little or no service on my 10mb uncapped Fibre line. For weeks it was downloading at below 1mbps, therefore rendering the line useless. Now they got that right (just last week), now most sites and apps don't load as it keeps complaining of no network connectivity! I have spent over an hour waiting for the call Centre to answer my calls (my Vodacom minutes), and no one answers - once holding on for 45 minutes. In the mean time I have to use Vodacom data when I have an uncapped Fibre line!!! Wasting my money. My advice, go to another service provider.

0
Replies (2)
Telkom
Telkom's reply01 Sept 2017, 11:28
Official

Hello duncansd

Unfortunately we were not able to reach you on the contact number provided.

Please confirm if the fault has been resolved or if further assistance is still required?

Should the line still be faulty, kindly send us a private reply with the affected telephone number and a copy of your latest speed test results.

Regards

Noleen

Telkom Social Media Team.

Best regards,

DD
Duncan D's update01 Sept 2017, 13:13
Reviewer Update
This was resolved when I logged a call via your web site ... Believe it or not, got the advise from a competitor....