Worst possible service - useless and ***********

<p>I started experiencing problems with my account in August 2016, after Telkom disconnected my internet because I was "overdue" on my account apparently. Although I paid each invoice as was stipulated at 'Amount Due', (even paid more than required in some months) - they tried debitting amounts which backed out, even though I have not authorized debits to be made from my bank account, and even though I have made the necessary payments as indicated in my invoices via EFT. I keep being told that I have an overdue amount to be paid, because the backed out amounts are clearly stipulated in the invoices as overdue, but the amounts that I paid via EFT for the same invoices in question, has not been taken into account at all. I have made countless calls to the call centre, and have received about 3 different case numbers as per my situation, but none yet to be resolved. Whenever I call to follow up, they either tell me that the matter is being attended to, or that it will take 72 hours for someone to call me regarding my query. It seems like it is going towards 72 DAYS now; meanwhile, I have no internet connection even though I loyally pay my account each month, just because no one seems interested enough to actually resolve the issue.</p>